When are we open?
Physio-Works is open Monday to Friday 9am - 5pm and Saturdays 9am - 1pm There are often earlier and later evening appointments available by arrangement, just ring our helpful reception staff on 01472 882 197.

Is there a waiting list for treatment?
There is no waiting list. You may have to wait a few days if you have a very specific requirement for day and time of appointment. An appointment can often be made on the same or next couple of days.

How long are appointments?
Allow approximately 40 minutes for your first assessment and 30 minutes for subsequent appointments.

Do I need a referral from a doctor?
No. All patients can self refer, the physiotherapists will advise if they think a doctor's referral is necessary.

I have private medical insurance - am I covered with you?
Yes. We are registered to treat all the major insurance company clients. Just give your details to the receptionist and she will advise you on how to go about organising your authorisation.

What are your payment terms?
Most self referring patients will pay after each treatment session; we take cash, cheque and most debit and credit cards.

We will invoice insurance companies direct on your behalf at the end of treatment.

How many treatments will I need?
The amount of treatment prescribed will depend upon the physiotherapist's assessment findings. Most patients will require 2-6 treatment sessions but this is variable from individual to individual. We are always happy to just assess and advise if patients want to completely self manage their condition.

Will I be expected to do anything in between treatments?
Yes Yes Yes! Patients are always given a home exercise programme to assist their recovery. At Physio-Works we have the facility to generate computer printed programmes so you have a reminder to take home of the advice and exercises you need to do as home work!

Can I have a home visit?
Home visits are only done if absolutely necessary. These are only arranged after a telephone triage with a physiotherapist.